Returns & Complaints
Returns Policy
Return Eligibility
- You have 30 calendar days to return an item from the date you received it.
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
- Note: If the aerosol can spike has been pushed, indicating that the item has been used, it cannot be returned.
Return Process
- To initiate a return, please contact us at customerservice@polar-gas.com with your order number and the reason for your return.
- Once your return is approved, you will receive a Return Merchandise Authorization (RMA) number and detailed instructions on how to return your item.
- Send the item back to us using the provided shipping label or your preferred shipping method. Include the RMA number in the package.
Refunds
- Once we receive your item, we will inspect it and notify you that we have received your returned item.
- If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.
Exchanges
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at customerservice@polar-gas.com.
Return Shipping Costs
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
Non-Returnable Items
- Used items where the aerosol can spike has been pushed
- Gift cards
- Downloadable software products
- Some health and personal care items
Contact Us
If you have any questions on how to return your item to us, contact us at customerservice@polar-gas.com